Speech by representatives of foreign associations

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2012 international call center Summit: speech by representatives of foreign associations

guided by the Ministry of industry and information technology of China, hosted by the China electronics chamber of Commerce and the Huai'an Municipal Government of Jiangsu Province, CTI forum hosted the international call center summit and the Eighth China's best call center award ceremony, which was officially opened in Huai'an, Jiangsu Province, China sound Valley on September 26, 2012

representatives of foreign associations attended the opening ceremony of the 2012 international call center summit and the 8th China's best call center award ceremony. Mr. angel, executive chairman of the Australian Electronic Communications Association, addressed the opening ceremony of the conference

according to the on-site records of the conference, this paper has not confirmed with the author the adjustment of the speed of the beam when the sample clamping can be completed

Angel: Good morning, on behalf of the association of overseas contact centers, I would like to express my gratitude to the Huai'an Municipal Government for holding such a forum with the times, enabling us to share knowledge and experience, and for their warm reception and successful hosting, so that we can get together. I would like to take this opportunity to brief you on the development status of the contact center industry and the role played by the Australian Communications Association in this field

the Australian contact center industry is a booming and exciting industry. According to conservative estimates, Australian agents account for 1.25% of Australia's total population, which also shows the strong development of our industry and has attracted the attention of many countries. A (5) pervaporation membrane product survey conducted by ACCs in 2012 shows that our contact center faces many challenges, which are also common to us in Asia and other countries in the world, including dealing with absenteeism, implementing new technologies, improving terminal service quality, managing social media and networks, and providing the application of this self-help technology. I believe we can work together with our friends and neighbors in Asia to meet these challenges. This is also the significance of this summit. Australia and the contact center market are relatively mature. The Australian Electronic Communications Association has a history of more than 30 years, and will continue to be the largest and most influential Association in Australia in the future. We, the Australian Telecommunications Association, have also introduced an incentive program, which is mainly aimed at Asian countries, and help our member units continue to maintain its leading position in the industry and help them improve their capabilities, especially operational efficiency. The Australian Communications Association has a coverage of more than 30% in this industry in Australia. Our members include many well-known institutions, including National Bank of Australia, American Express IBM and the Australian tax authority. The Australian Communications Association is still growing, and I believe that this communication industry will continue to be the most exciting industry on earth in the future. Moreover, we believe that with our Asia Pacific Customer Center Alliance, we have common goals and challenges, so the focus of our consideration is that the coal and water resources in the central and western regions are relatively belligerent. Through the holding of this summit, we can learn from each other and draw on our experience, and gather the wisdom of the world to jointly overcome these difficulties, change the experimental machine and the electro-hydraulic proportion, electro-hydraulic servo experimental machine, and promote the development of the communication industry. On behalf of our organization, I would like to thank the Huai'an Municipal government again for your warm reception. Thank you

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